FAQs
Welcome to our FAQ, here are some of the most common questions.
Shipping & Returns
Do you ship internationally?
Yes – we ship globally from our distribution hubs in Australia, the UK, and the US. We quote ex-works as standard but frequently arrange shipping for large orders.
Customisation
What is the minimum order quantity (MOQ)?
It depends on the print finish and level of customisation required, but can be as low as 60 units
Can we customise KeepCups with our logo or colours?
Yes! You can customise. We offer digital printing and pad printing depending on the material.
We can produce a custom colour for order over 3000 units. Get in touch with our team today.
How long does production take?
Again it depends on the product and customisation. We like to allow 4-6 weeks from artwork approval, but at a pinch can turn orders around pretty quickly.
Which KeepCup models are available for B2B orders?
We offer our full reusables range including:
Original (lightweight plastic)
Brew (tempered glass)
Thermal (double-walled stainless steel)
Cold Cup (iced drinks with straw and sealable lid)
Commuter Mug (spill-proof travel mug)
Go Bowl (reusable food container – perfect for office lunch or takeaway)
Products
Which KeepCup product will suit me best?
Our reusable products are designed for beverage and occasion. KeepCup Reusable Cups have an easy press on lid, designed to be similar in functionally to be single-use products. The lids are splashproof, perfect for a short walk from café to office, home to car and comes in tempered glass – Brew, lightweight plastic – Original and insulated steel – Thermal. KeepCup Commuter is a Travel Mug designed for spontaneous drinking on the go. It is insulated and has a leakproof sipper lid that is safe to carry in your bag. The unique KeepCup Helix Bottle unscrews in the middle for easy fill, easy clean. The Bottle converts seamlessly to a Travel Mug when you want to travel light.
The latest Cold Cup range is a splashproof design specially for icy beverages, where visual pleasure is part of the drinking experience – boba, cold brew, iced coffee – we’ve got you covered. The Original Cold Cup is the sellout cult favourite - simple, lightweight clear plastic. Longplay Cold Cup features tempered glass with a removable plastic sleeve to prevent condensation and retain temperature. Brew Cork is tempered glass with bestseller cork band.
Is KeepCup suitable for both hot and cold beverages?
Yes they are, KeepCup products are designed to accommodate both hot and cold beverages. The innovative design ensures your drinks stay at the perfect temperature wherever you go.
For keeping hot and cold we recommend insulated stainless steel, for pure enjoyment glass, and for no fuss easy carry our coloured plastic or clear Tritan range.